Defining PPIs for Process Variants based on Change Patterns

Abstract

Business Process (BP) families are made up of BP variants that share commonalities but also show differences to accommodate the speci c necessities of different application contexts (i.e., country regu- lations, industrial domain, etc.). Even though there are modelling tech- niques to represent these families (e.g., C-EPC, Provop), there is no work aimed at the performance measurement of the different BP variants that conform the family. Process Performance Indicators (PPI) are commonly used to study and analyse the performance of business processes. How- ever, the application of such indicators in BP families increases the mod- elling and management complexity of the whole family. To deal with this complexity, this work introduces a modelling solution for managing PPI variability based on the concepts of change patterns for process fami- lies (CP4PF). The proposed solution includes a set of patterns aimed at 1) reducing the number of operations required to specify PPIs and 2) ensuring PPI family correctness.