Improve Performance Management in Flexible Business Processes
|Estrada Torres, Bedilia
|Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos
|The performance of business processes is evaluated and mon-
itored with the aim of identifying whether strategic and
operational goals are being achieved. Most approaches about
performance measurement have been de ned ...
The performance of business processes is evaluated and mon- itored with the aim of identifying whether strategic and operational goals are being achieved. Most approaches about performance measurement have been de ned over traditional highly repetitive and well-structured processes. However, cur- rent organizational and business needs have encouraged the appearance of customizable processes to manage collections of process variants derived from a process, and loosely speci- ed processes to manage non-repeatable and unpredictable processes. However, current techniques of performance mea- surement have not evolved to the same pace that business processes, thus generating a gap between processes and the measurement of their performance. The thesis introduced in this paper, is focused on enhancing the performance mea- surement of business processes by means of the improvement of existing techniques for the de nition of process perfor- mance indicators and their applicability to different types of processes. With this purpose a set of artifacts, including a metamodel, notations, tools and methodologies will be developed. They will be validated by means of case studies based on real scenarios.
|Estrada Torres, B. (2017). Improve Performance Management in Flexible Business Processes. En SPLC 2017: 21st International Systems and Software Product Line Conference (145-149), Sevilla, España: ACM.