Training Satisfaction Rating Scale Development of a Measurement Model Using Polychoric Correlations

Abstract

We describe the process of testing a measurement model of a satisfaction rating scale for use with training programs. The scale was developed by the Evaluation Unit of the University of Seville's Training Center. Following an initial content validity study in which we reviewed how training evaluation is modeled, a 12-item rating scale was developed and administered to a sample of 2746 subjects. The measurement model was examined through an exploratory factor analysis using polychoric correlations, the results of which were consistent with the previous dimensions obtained in the content validity study. In order to refine the model under study, a confirmatory factor analysis (also based on polychoric correlations) was then performed. The results present empirical evidence of the measurement model's validity. The scale offers simple, direct and reliable training satisfaction scores. Future development of the scale is discussed.