Artículo
Check-in services and passenger behaviour: Self service technologies in airport systems
Autor/es | Castillo Manzano, José I.
López Valpuesta, Lourdes |
Departamento | Universidad de Sevilla. Departamento de Análisis Económico y Economía Política |
Fecha de publicación | 2013 |
Fecha de depósito | 2023-09-28 |
Publicado en |
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Resumen | The need for airports to optimise space and the need for airlines to bring down their operating costs favours the use of self-service technologies in services provided to passengers and at check-in, specifically. Checking ... The need for airports to optimise space and the need for airlines to bring down their operating costs favours the use of self-service technologies in services provided to passengers and at check-in, specifically. Checking in online and at kiosks in the airport is gaining ground on the use of the airline checkin desk. The objective of this paper is to analyse the socio-demographic factors or flight characteristics that influence a passenger’s choice of check-in from the various options available. For this a multinomial logit is used and applied to an extensive sample of almost 20,000 passengers, of whom 43% were foreigners, at five Spanish airports. The factors that determine the choice of check-in mode include the passenger’s age and level of education, the reason for making the journey, waiting time and the type of airline. The universal use of the new technologies in airport management, and the broad cosmopolitan sample mean that the conclusions can be easily extrapolated to other airport systems |
Cita | Castillo Manzano, J.I. y López Valpuesta, L. (2013). Check-in services and passenger behaviour: Self service technologies in airport systems. Computers in Human Behavior, 29 (6), 2431-2437. https://doi.org/10.1016/j.chb.2013.05.030. |
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