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What does cruise passengers’ satisfaction depend on? Does size really matter?
dc.creator | Castillo Manzano, José I. | es |
dc.creator | López Valpuesta, Lourdes | es |
dc.date.accessioned | 2023-06-30T07:46:20Z | |
dc.date.available | 2023-06-30T07:46:20Z | |
dc.date.issued | 2018 | |
dc.identifier.citation | Castillo Manzano, J.I. y López Valpuesta, L. (2018). What does cruise passengers’ satisfaction depend on? Does size really matter?. International Journal of Hospitality Management, 75 (Septiembre), 116-118. https://doi.org/10.1016/j.ijhm.2018.03.013. | |
dc.identifier.issn | 1873-4693 | es |
dc.identifier.issn | 0278-4319 | es |
dc.identifier.uri | https://hdl.handle.net/11441/147587 | |
dc.description.abstract | In a market characterized by gigantism and the trend toward the Las Vegas resort concept, our paper seeks to analyze passenger satisfaction when faced with the dilemma of a wider array of facilities and services, but at the cost of a cruise “en masse”. A sample of 105 thousand passenger ratings of 134 vessels and 9 different cruise brands reveals a clear negative relationship between passenger satisfaction and vessels’ gigantism and, to a lesser extent, modern design. Satisfaction also seems to significantly depend on three groups of factors: the cruise line experience; the vessel’s intrinsic characteristics, although its construction cost has no effect, and passengers’ own profiles: their ratings clearly depend on their motivations for choosing a particular cruise but are not influenced by expert opinion of the vessel. So, predicting customer satisfaction for such a complex tourism product is a challenge for future planning in this sector | es |
dc.format.extent | 3 p. | es |
dc.language.iso | eng | es |
dc.publisher | Elsevier | es |
dc.relation.ispartof | International Journal of Hospitality Management, 75 (Septiembre), 116-118. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Cruises | es |
dc.subject | Satisfaction | es |
dc.subject | Mega cruise ships | es |
dc.subject | Online customer reviews | es |
dc.title | What does cruise passengers’ satisfaction depend on? Does size really matter? | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Análisis Económico y Economía Política | es |
dc.relation.publisherversion | https://doi.org/10.1016/j.ijhm.2018.03.013 | es |
dc.identifier.doi | 10.1016/j.ijhm.2018.03.013 | es |
dc.journaltitle | International Journal of Hospitality Management | es |
dc.publication.volumen | 75 | es |
dc.publication.issue | Septiembre | es |
dc.publication.initialPage | 116 | es |
dc.publication.endPage | 118 | es |
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