Reliable Government Automation of Regulated Infrastructures by Service Level Agreements

Abstract

Public administration plays a leading role in providing adequate IT services to citizens and the need for accountability represents a fundamental principle; in particular, this need is of utter importance in the governance of IT infrastructures that support the general dynamics of administration. In this paper, we present the roadmap for a new generation of IT governance platforms that improve the level of transparency using blockchains while having a performant behavior. In addition, as a first step, we provide a high-level overview of the idea of Elastic Smart Contract as a novel element that addresses the analytical challenges present in IT governance.