dc.creator | Harmoko, Harmoko | es |
dc.creator | Jiménez Ramírez, Andrés | es |
dc.creator | González Enríquez, José | es |
dc.creator | Axmann, Bernhard | es |
dc.date.accessioned | 2022-11-15T08:55:41Z | |
dc.date.available | 2022-11-15T08:55:41Z | |
dc.date.issued | 2022 | |
dc.identifier.citation | Harmoko, H., Jiménez Ramírez, A., González Enríquez, J. y Axmann, B. (2022). Identifying the Socio-Human Inputs and Implications in Robotic Process Automation (RPA): A Systematic Mapping Study. En BPM 2022: 20th International Conference on Business Process Management (185-199), Münster, Germany: Springer. | |
dc.identifier.isbn | 978-3-031-16167-4 | es |
dc.identifier.issn | 1865-1348 | es |
dc.identifier.uri | https://hdl.handle.net/11441/139419 | |
dc.description.abstract | Recent studies show that the success rate of Robotic Process
Automation (RPA) projects is between 50 and 70%. In cases where they
are not successful, most failures are caused by organizational factors, i.e.,
people and their social environment. People in the organization have a
significant influence on the success of a RPA project. Likewise, the imple mentation of RPA will bring some implications to them as well. This
research is a preliminary study on visualization socio-human implica tions (VoSHI) in the RPA projects. As one of the office automation tech nologies, the application of RPA provides economic benefits and social
implications. Unfortunately, most studies highlight the benefits and lack
discussions on the impact of RPA on humans. This paper presents a
systematic mapping study to analyze the current state-of-the-art on this
topic, recognizing the socio-human implications of RPA implementations
described in the literature. The research analyzed 56 primary studies
selected from both academic digital libraries and grey literature. The
results showed 16 positive and 6 negative implications of RPA imple mentations for humans and their social environment. Furthermore, this
research also found 6 positive and 13 negative inputs contributed by
humans, which can influence RPA implementations. | es |
dc.description.sponsorship | Ministerio de Ciencia, Innovación y Universidades PID2019-105455GB-C31 (NICO) | es |
dc.format | application/pdf | es |
dc.format.extent | 15 | es |
dc.language.iso | eng | es |
dc.publisher | Springer | es |
dc.relation.ispartof | BPM 2022: 20th International Conference on Business Process Management (2022), pp. 185-199. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Robotic process automation (RPA) | es |
dc.subject | Human | es |
dc.subject | Social | es |
dc.subject | Input | es |
dc.subject | Implication | es |
dc.title | Identifying the Socio-Human Inputs and Implications in Robotic Process Automation (RPA): A Systematic Mapping Study | es |
dc.type | info:eu-repo/semantics/conferenceObject | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/submittedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos | es |
dc.relation.projectID | PID2019-105455GB-C31 (NICO) | es |
dc.relation.publisherversion | https://link.springer.com/chapter/10.1007/978-3-031-16168-1_12 | es |
dc.identifier.doi | 10.1007/978-3-031-16168-1_12 | es |
dc.contributor.group | Universidad de Sevilla. TEP108 : Robotica y Tecnología de Computadores | es |
dc.publication.initialPage | 185 | es |
dc.publication.endPage | 199 | es |
dc.eventtitle | BPM 2022: 20th International Conference on Business Process Management | es |
dc.eventinstitution | Münster, Germany | es |
dc.relation.publicationplace | Cham, Switzerland | es |
dc.contributor.funder | Ministerio de Ciencia, Innovación y Universidades (MICINN). España | es |