dc.creator | Ramírez Hurtado, José Manuel | es |
dc.creator | Hernández Díaz, Alfredo G. | es |
dc.creator | López Sánchez, Ana Dolores | es |
dc.creator | Pérez León, Víctor Ernesto | es |
dc.date.accessioned | 2022-08-18T09:06:32Z | |
dc.date.available | 2022-08-18T09:06:32Z | |
dc.date.issued | 2021 | |
dc.identifier.citation | Ramírez Hurtado, J.M., Hernández Díaz, A.G., López Sánchez, A.D. y Pérez León, V.E. (2021). Measuring online teaching service quality in higher education in the COVID-19 environment. International Journal of Environmental Research and Public Health, 18 (5), 2403. | |
dc.identifier.issn | 1660-4601 | es |
dc.identifier.uri | https://hdl.handle.net/11441/136332 | |
dc.description.abstract | The use of the Internet to develop new technologies has generated a considerable change
in teaching and student learning in higher education. The pandemic caused by COVID-19 has forced
universities to switch from face-to-face to online instruction. Furthermore, this transfer process was
planned and executed quickly, with urgent redesigns of courses originally conceived for live teaching.
The aim of this work is to measure the service quality of online teaching delivered during the COVID-
19 period. The methodology was based on an importance-performance analysis using a structural
equations model. The data were obtained from a sample of 467 students attending a university in
southern Spain. The results reveal five priority attributes of online teaching that need to be improved
in order to enhance the service quality of the virtual instruction provided to students. Universities
need to redefine their online format by integrating methodological and technological decisions and
involving collaboration between teachers, students and administration staff and services. The results
do not apply to educational institutions that exclusively teach courses online, but to those institutions
that had to rapidly adapt, and shift course material originally designed for face-to-face training. | es |
dc.format | application/pdf | es |
dc.format.extent | 14 p. | es |
dc.language.iso | eng | es |
dc.publisher | MDPI | es |
dc.relation.ispartof | International Journal of Environmental Research and Public Health, 18 (5), 2403. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Service quality | es |
dc.subject | Higher education | es |
dc.subject | Online teaching | es |
dc.subject | Importance-performance analysis | es |
dc.subject | Structural equations | es |
dc.title | Measuring online teaching service quality in higher education in the COVID-19 environment | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Economía Aplicada II | es |
dc.relation.publisherversion | https://doi.org/10.3390/ijerph18052403 | es |
dc.identifier.doi | 10.3390/ijerph18052403 | es |
dc.journaltitle | International Journal of Environmental Research and Public Health | es |
dc.publication.volumen | 18 | es |
dc.publication.issue | 5 | es |
dc.publication.initialPage | 2403 | es |