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dc.creatorXu, Karen Kaijuanes
dc.creatorChen, Kenny Kuan Choues
dc.creatorKim, Euisooes
dc.creatorGarcía Fernández, Jerónimoes
dc.creatorNauright, Johnes
dc.creatorZhang, James J.es
dc.date.accessioned2022-06-30T10:30:15Z
dc.date.available2022-06-30T10:30:15Z
dc.date.issued2021-10-09
dc.identifier.citationXu, K.K., Chen, K.K.C., Kim, E., García Fernández, J., Nauright, J. y Zhang, J.J. (2021). Dimensions of service quality in health-fitness clubs in China. International Journal of Environmental Research and Public Health, 18 (20), 1-17.
dc.identifier.issn1660-4601es
dc.identifier.issn1661-7827es
dc.identifier.urihttps://hdl.handle.net/11441/134845
dc.description.abstractThe purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 6252). Conducting content analysis, we synthesized the information and identified preliminary themes and formulated measurement statements. Phase II implemented a series of quantitative research procedures to examine the measurement properties of statements developed in Phase I. Conducting exploratory factor analysis, confirmatory factor analysis, and structural equation modeling analyses based on responses of club members (N = 533), we identified a total of 27 items in six dimensions: service recovery, service assurance, facility function, program operation, instructor quality, and staff performance. These factors significantly (p < 0.05) predicted customer satisfaction with fitness clubs in China. The findings highlight the importance of high-quality service delivery, service recovery, and service assurance and pinpoint specific areas for improvement.es
dc.formatapplication/pdfes
dc.format.extent17 p.es
dc.language.isoenges
dc.publisherMDPIes
dc.relation.ispartofInternational Journal of Environmental Research and Public Health, 18 (20), 1-17.
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 Internacional*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjectCustomer satisfactiones
dc.subjectHealth-fitness clubses
dc.subjectChinese marketes
dc.subjectService recoveryes
dc.titleDimensions of service quality in health-fitness clubs in Chinaes
dc.typeinfo:eu-repo/semantics/articlees
dc.type.versioninfo:eu-repo/semantics/publishedVersiones
dc.rights.accessrightsinfo:eu-repo/semantics/openAccesses
dc.contributor.affiliationUniversidad de Sevilla. Departamento de Educación Física y Deportees
dc.relation.publisherversionhttps://doi.org/10.3390/ijerph182010567es
dc.identifier.doi10.3390/ijerph182010567es
dc.journaltitleInternational Journal of Environmental Research and Public Healthes
dc.publication.volumen18es
dc.publication.issue20es
dc.publication.initialPage1es
dc.publication.endPage17es

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Attribution-NonCommercial-NoDerivatives 4.0 Internacional
Except where otherwise noted, this item's license is described as: Attribution-NonCommercial-NoDerivatives 4.0 Internacional