Ponencia
Humans, Processes and Robots: A Journey to Hyperautomation
Autor/es | Jiménez Ramírez, Andrés |
Departamento | Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos |
Fecha de publicación | 2021 |
Fecha de depósito | 2022-06-09 |
Publicado en |
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ISBN/ISSN | 978-3-030-85866-7 1865-1348 |
Resumen | Automating business processes is one of the most recurrent topics in indus tries, independent of its digital orientation. Competitiveness pushes companies
to deliver their products or services efficiently and effectively. ... Automating business processes is one of the most recurrent topics in indus tries, independent of its digital orientation. Competitiveness pushes companies to deliver their products or services efficiently and effectively. Besides providing the appropriate value, they are required to do it faster and with higher quality. This agile context leads to automate everything that can be automated to keep the focus on the value while optimizing the processing times, errors, and process performance, in general [9]. Human beings have historically suffered various industrial revolutions that transformed the way of working, producing, and thinking. Although resistance to change has always appeared, they ended up being adopted by companies and people to avoid inevitable obsolescence [11]. The irruption of Robotic Process Automation (RPA) in the area of business process automation seems to have laid the seeds for a new revolution of administrative digital work [3]. RPA is a software paradigm that enables software machines (also referred as robots) to interact with information systems through their user interfaces (UIs) in a process-oriented way. Freeing humans from repetitive and mundane work is its main mantra. It started receiving increasing interest in the last decade and has become the fastest-growing enterprise software market in the last years [2]. After an initial hype of unfulfilled promises, RPA keeps a significant traction [12]. Nonetheless, some companies still fail when trying to incorporate RPA in their projects. This paper serves as a discussion on, first, how to frame RPA in the existing Business Process Management (BPM) paradigm (cf. Sect. 1.1). And second, it deals with its natural evolution to a wider automation technology across the entire organization: Hyperautomation (cf. Sect. 1.2). |
Agencias financiadoras | Ministerio de Ciencia, Innovación y Universidades (MICINN). España |
Identificador del proyecto | PID2019-105455GB-C31 |
Cita | Jiménez Ramírez, A. (2021). Humans, Processes and Robots: A Journey to Hyperautomation. En BPM 2021: Business process management: blockchain and robotic process automation forum (3-6), Roma, Italy: Springer. |
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