• Ponencia
      Icon

      An Intelligent Help-Desk Framework for Effective Troubleshooting 

      Leal Díaz, Miguel Ángel; Martín Montes, Antonio; Ropero Rodríguez, Jorge; Barbancho Concejero, Julio; León de Mora, Carlos (International Academy, Research, and Industry Association (IARIA), 2017)
      Nowadays, technological infrastructure requires an intelligent virtual environment based on decision processes. These ...