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      Customer-oriented risk assessment in Network Utilities  [Article]

      Gómez Fernández, Juan Francisco; Crespo Márquez, Adolfo; López-Campos, Mónica Alejandra (Elsevier, 2016-03)
      For companies that distribute services such as telecommunications, water, energy, gas, etc., quality perceived by the customers has a strong impact on the fulfillment of financial goals, positively increasing the demand ...