• Ponencia
      Icon

      Narrowing the Business-IT Gap in Process Performance Measurement 

      Aa, Han van der; Río Ortega, Adela del; Resinas Arias de Reyna, Manuel; Leopold, Henrik; Ruiz Cortés, Antonio; Mendling, Jan; Reijers, Hajo A. (Springer, 2016)
      To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process ...