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Improving performance with Six Sigma: a case study of an aeronautics SME
(2014)
Although continuous improvement methodologies to enhance quality are virtually indispensable in aeronautics, Six Sigma (6s) implementations are scarce and all too often unsatisfactory. The literature shows that not having ...
Artículo
Electronic word-of-mouth communities from the perspective of social network analysis
(2014)
This paper is focused on the identification of influencers that can have an important impact over the decision-making of other users. For this purpose, a popular electronic word-of-mouth community like Ciao.com has been ...