dc.creator | Bello-Pintado, Alejandro | es |
dc.creator | Garrido-Vega, Pedro | es |
dc.creator | Merino-Díaz de Cerio, Javier | es |
dc.date.accessioned | 2021-06-09T07:56:29Z | |
dc.date.available | 2021-06-09T07:56:29Z | |
dc.date.issued | 2020 | |
dc.identifier.citation | Bello-Pintado, A., Garrido-Vega, P. y Merino-Díaz de Cerio, J. (2020). Process control and quality performance: the role of shop-floor leadership practices. Total Quality Management & Business Excellence, 31 (7-8), 829-846. | |
dc.identifier.issn | 1478-3363 | es |
dc.identifier.issn | 1478-3371 | es |
dc.identifier.uri | https://hdl.handle.net/11441/111553 | |
dc.description.abstract | Human Resource Management issues are a crucial factor in the effective implementation
of tools and practices in the field of Quality Management. Our study addresses this issue
by considering the existence of complementarities between Process Control (PC) and
two shop-floor leadership practices (i.e. Shop-Floor Contact (SFC) and Supervisory
Interaction Facilitation (SIF)), directed to promote contact and interaction between
middle managers and supervisors with blue collar workers to explain quality
performance, which is measured by Quality of Conformance (QC) and Customer
Satisfaction (CS). The data used in this study were gathered from 317 manufacturing
plants, with more than 100 workers, operating in 10 countries all over the world. Our
results confirm the positive effects that PC practices have on both QC and CS. In
addition, we observed that leadership practices moderate the relationship between PC
and quality performance measures. Specifically, it seems that the SFC interacts with
PC to improve CS; whereas, SIF can be an aid for PC to increase QC. | es |
dc.format | application/pdf | es |
dc.format.extent | 18 | es |
dc.language.iso | eng | es |
dc.publisher | Routledge Taylor and Francis | es |
dc.relation.ispartof | Total Quality Management & Business Excellence, 31 (7-8), 829-846. | |
dc.rights | Atribución 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | * |
dc.subject | Process control | es |
dc.subject | Shop-floor contact | es |
dc.subject | Supervisory interaction facilitation | es |
dc.subject | Quality performance | es |
dc.title | Process control and quality performance: the role of shop-floor leadership practices | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/acceptedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Economía Financiera y Dirección de Operaciones | es |
dc.date.embargoEndDate | 2021-07-01 | |
dc.identifier.doi | 10.1080/14783363.2018.1449632 | es |
dc.contributor.group | SEJ415: G.I.D.E.A.O. (Grupo de Investigacion en Direccion de Operaciones en la Industria y los Servicios) | es |
dc.journaltitle | Total Quality Management & Business Excellence | es |
dc.publication.volumen | 31 | es |
dc.publication.issue | 7-8 | es |
dc.publication.initialPage | 829 | es |
dc.publication.endPage | 846 | es |