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Artículo
A naive Bayes strategy for classifying customer satisfaction: A study based on online reviews of hospitality services
(Elsevier, 2019)
This research assesses whether terms related to guest experience can be used to identify ways to enhance hospitality services. A study was conducted to empirically identify relevant features to classify customer satisfaction ...
Artículo
Prediction and modelling online reviews helpfulness using 1D Convolutional Neural Networks
(Elsevier, 2022-07)
The latest research shows that the identification of helpful reviews from a large volume of user–generated data is a trending topic. The present study uses an approach that not only predicts if an online review is helpful, ...