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Artículo
The estimation of the return on firms’ investments – as to ISO 9001
(MultiCraft, 2012)
The aim of this paper was to estimate the return on investment in QMS (quality management systems) certification undertaken in Portuguese firms, according to the ISO 9000 series. A total of 426 certified Portuguese firms ...
Artículo
Motivation and benefits of implementation and certification according ISO 9001 – the Portuguese experience
(2014)
The aim of the research is to analyze the different aspects associated with the motivation and benefits of certified ISO 9001 companies in Portugal. A total of 426 certified Portuguese companies were surveyed. The response ...