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Artículo
Negative aspects of counter-knowledge on absorptive capacity and human capital
(Emerald, 2015)
Purpose – People live and work in a world where they do not have complete knowledge and, as a result, they make use of rumours, beliefs and assumptions about relevant areas of concern. The term counter-knowledge has ...
Artículo
Managing knowledge to create customer service value
(Emerald, 2016)
Purpose – The purpose of this paper is to contribute to the services management literature by identifying a sequence of the different processes of knowledge management (KM) to create customer service value. Design/m ...