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Artículo
Predictive Monitoring of Business Processes: A Survey
(IEEE Computer Society, 2018)
Nowadays, process mining is becoming a growing area of interest in business process management (BPM). Process mining consists in the extraction of information from the event logs of a business process. From this information, ...
Artículo
Measuring Performance in Knowledge Intensive Processes
(ACM Digital Library, 2019)
Knowledge-Intensive Processes (KIPs) are processes whose execution is heavily dependent on knowledge workers performing various interconnected knowledge-intensive decision-making tasks. Among other characteristics, KIPs ...
Artículo
Using Templates and Linguistic Patterns to Define Process Performance Indicators
(Taylor & Francis, 2014)
Process performance management (PPM) aims at measuring, monitoring and analysing the performance of business processes (BPs), in order to check the achievement of strategic and operational goals and to support decision ...
Artículo
Comprehensive Explanation of SLA Violations at Runtime
(IEEE, 2013)
Service Level Agreements (SLAs) establish the Quality of Service (QoS) agreed between service-based systems consumers and providers. Since the violation of such SLAs may involve penalties, quality assurance techniques ...
Artículo
Integrando las Matrices RASCI en BPMN para la Gestión de la Responsabilidad
(ATI: Asociación de técnicos de Informática, 2012)
Las organizaciones necesitan gestionar qué responsabilidad tienen sus empleados sobre cada una de las actividades que se llevan a cabo diariamente en la empresa. Para ello se utilizan las matrices RACI (Responsable, ...
Artículo
Specification and Automated Design-Time Analysis of the Business Process Human Resource Perspective
(Elsevier, 2015)
The human resource perspective of a business process is concerned with the relation between the activities of a process and the actors who take part in them. Unlike other process perspectives, such as control flow, for ...
Artículo
Automated Analysis of Conflicts in WS-Agreement Documents
(IEEE, 2013)
WS–Agreement is one of the most widely used SLA specifications. An advantage of WS–Agreement over other agreement metamodels is that it allows one to define con4 ditional and optional term sets inside an agreement ...
Artículo
Modeling Service Level Agreements with Linked USDL Agreement
(IEEE Computer Society, 2016)
Nowadays, service trading over the Web is gaining momentum. In this highly dynamic scenario, both providers and consumers need to formalize their contractual and legal relationship, creating service level agreements. ...
Informe
PPI Definition and Automated Design-Time Analysis (v 1.0) : Technical Report ISA–12–TR–02
(2012)
The measurement of process performance and its analysis is crucial for the consecution of strategic and operational goals in any process-oriented organisation. These activities, like other activities carried out during ...
Artículo
VISUAL PPINOT: A Graphical Notation for Process Performance Indicators
(Springer, 2017)
Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information for decision making. It is common practice today that business processes and PPIs are ...