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Artículo
A quality management based on the Quality Model life cycle
(Elsevier, 2012)
Managing quality is a hard and expensive task that involves the execution and control of processes and techniques. For a good quality management, it is important to know the current state and the objective to be achieved. ...
Artículo
A framework and tool to manage Cloud Computing service quality
(Springer, 2015)
Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) ...