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Artículo
Using Templates and Linguistic Patterns to Define Process Performance Indicators
(Taylor & Francis, 2014)
Process performance management (PPM) aims at measuring, monitoring and analysing the performance of business processes (BPs), in order to check the achievement of strategic and operational goals and to support decision ...
Artículo
VISUAL PPINOT: A Graphical Notation for Process Performance Indicators
(Springer, 2017)
Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information for decision making. It is common practice today that business processes and PPIs are ...