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Artículo
A framework and tool to manage Cloud Computing service quality
(Springer, 2015)
Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) ...
Artículo
A Strategic Study about Quality Characteristics in e-Health Systems Based on a Systematic Literature Review
(Hindawi Publishing Corporation, 2015)
e-Health Systems quality management is an expensive and hard process that entails performing several tasks such as analysis, evaluation, and quality control. Furthermore, the development of an e-Health System involves ...