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Artículo
Automated Validation of Compensable SLAs
(IEEE Computer Society, 2021)
A Service Level Agreement (SLA) regulates the provisioning of a service by defining a set of guarantees. Each guarantee sets a Service Level Objective (SLO) on some service metrics, and optionally a compensation that is ...
Artículo
Specifying Compensations with WS-Agreement
(IEEE Computer Society, 2017)
During the last years the use of service level agreements (SLA) is rising uncontrollably to describe the rights and obligations of parties involved in service provisioning (typically the service consumer and the service ...