ListarIngeniería Electrónica por materia "Attention layer"
Mostrando ítems 1-2 de 2
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Artículo
A Multimodal Approach to Improve Performance Evaluation of Call Center Agent
(MDPI, 2021)The paper proposes three modeling techniques to improve the performance evaluation of the call center agent. The first ...
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Artículo
Agent Productivity Modeling in a Call Center Domain Using Attentive Convolutional Neural Networks
(MDPI AG, 2020)Measuring the productivity of an agent in a call center domain is a challenging task. Subjective measures are commonly ...