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Artículo
SLA-aware operational efficiency in AI-enabled service chains: challenges ahead
(Springer, 2022)
Service providers compose services in service chains that require deep integra tion of core operational information systems across organizations. Additionally, advanced analytics inform data-driven decision-making in ...
Ponencia
A New Framework for Defining Realistic SLAs: An Evidence-Based Approach
(Springer, 2017)
In a changing and competitive business world, business processes are at the heart of modern organizations. In some cases, service level agreements (SLAs) are used to regulate how these business processes are provided. ...