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Ponencia
A Service Level Agreement Driven Framework to Customise Cloud Service Billing
(Asociación de Ingeniería del Software y Tecnologías de Desarrollo de Software (SISTEDES), 2019)
Cloud service providers offer to their customers a variety of pricing policies, which range from the simple, yet widely used pay-as-you-go schema to complex discounted models. When executing the billing process, stakeholders ...
Artículo
A Flexible Billing Life Cycle for Cloud Services Using Augmented Customer Agreements
(IEEE Computer Society, 2021)
Cloud computing constant evolution requires dynamic adjustments to service pricing and billing terms, considering provider infrastructures, customer requirements, and discount policies, among others. In this context, ...
Artículo
Specifying Compensations with WS-Agreement
(IEEE Computer Society, 2017)
During the last years the use of service level agreements (SLA) is rising uncontrollably to describe the rights and obligations of parties involved in service provisioning (typically the service consumer and the service ...
Ponencia
A New Framework for Defining Realistic SLAs: An Evidence-Based Approach
(Springer, 2017)
In a changing and competitive business world, business processes are at the heart of modern organizations. In some cases, service level agreements (SLAs) are used to regulate how these business processes are provided. ...