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Artículo
Measuring Performance in Knowledge Intensive Processes
(ACM Digital Library, 2019)
Knowledge-Intensive Processes (KIPs) are processes whose execution is heavily dependent on knowledge workers performing various interconnected knowledge-intensive decision-making tasks. Among other characteristics, KIPs ...
Ponencia
Towards Assessing Open Source Communities' Health using SOC Concepts
(Asociación de Ingeniería del Software y Tecnologías de Desarrollo de Software (SISTEDES), 2015)
Quality of an open source software ecosystem (OSS ecosystem) is key for different ecosystem actors such as contributors or adopters. In fact, the consideration of several quality aspects(e.g., activeness, visibility, ...
Artículo
A template-based approach for responsibility management in executable business processes
(Taylor and Francis, 2018)
Process-oriented organisations need to manage the different types of responsibilities their employees may have w.r.t. the activities involved in their business processes. Despite several approaches provide support ...
Ponencia
A New Framework for Defining Realistic SLAs: An Evidence-Based Approach
(Springer, 2017)
In a changing and competitive business world, business processes are at the heart of modern organizations. In some cases, service level agreements (SLAs) are used to regulate how these business processes are provided. ...