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Listar por autor "Correia, Maria Patrocínia Ferreira Sobrinho"
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Ponencia
Total quality management and public administration: the case of Vila Real town hall
Correia, Maria Patrocínia Ferreira Sobrinho; Diniz, Francisco (Universidad de Sevilla, 2005)The quality movement is based on a main idea: every good and service must have the maximum quality. To get to the bottom ...