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Listar por autor "Ahmed, Abdelrahman"
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Artículo
A Multimodal Approach to Improve Performance Evaluation of Call Center Agent
Ahmed, Abdelrahman; Shaalan, Khaled; Toral, S. L.; Hifny, Yasser (MDPI, 2021)The paper proposes three modeling techniques to improve the performance evaluation of the call center agent. The first ...
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Artículo
Agent Productivity Modeling in a Call Center Domain Using Attentive Convolutional Neural Networks
Ahmed, Abdelrahman; Toral, S. L.; Shaalan, Khaled; Hifny, Yaser (MDPI AG, 2020)Measuring the productivity of an agent in a call center domain is a challenging task. Subjective measures are commonly ...
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Tesis Doctoral
Productivity Measurement of Call Centre Agents using a Multimodal Classification Approach
Ahmed, Abdelrahman (2021-10-18)Call centre channels play a cornerstone role in business communications and transactions, especially in challenging business ...