dc.creator | Sevilmi, A. | es |
dc.creator | Ozdemir, I. | es |
dc.creator | García Fernández, Jerónimo | es |
dc.creator | Zhang, JJ. | es |
dc.date.accessioned | 2023-05-19T10:13:05Z | |
dc.date.available | 2023-05-19T10:13:05Z | |
dc.date.issued | 2022-10-15 | |
dc.identifier.citation | Sevilmi, A., Ozdemir, I., García Fernández, J. y Zhang, J. (2022). Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers. Physical Culture and Sport. Studies and Research, 96 (1), 40-54. https://doi.org/10.2478/pcssr-2022-0018. | |
dc.identifier.issn | 1899-4849 | es |
dc.identifier.uri | https://hdl.handle.net/11441/146423 | |
dc.description.abstract | The purpose of this study is to analyze the relationships among perceived quality, perceived value, customer satisfaction,
and behavioral intention in Turkish fitness centers. The data were collected from 305 fitness customers (149 women
and 156 men) using the quantitative method of a questionnaire. The main procedure of this study was to conceptualize
fitness clubs’ perceived value as a multidimensional construct of four dimensions. Through a comprehensive review of
the literature, a questionnaire was developed to measure perceived quality, perceived value, customer satisfaction, and
behavioural intention, which took into consideration the unique characteristics of Turkish fitness centers. After examining
the measurement properties by conducting confirmatory factor analysis and structural equation model analysis, the results
revealed positive relationships among perceived quality, perceived value, customer satisfaction, and behavioral intention.
The findings showed that perceived quality was positively related to social value, functional value, emotional value, and
economic value. Likewise, functional value and economic value were positively related to customer satisfaction, and
social value and emotional value were not positively related to customer satisfaction. Finally, customer satisfaction was
related to behavioral intentions. The implication for management is significant as it shows that quality management is
important for the different dimensions of value. Therefore, sports managers must work on quality processes to achieve
positive perceived quality and its consequences, such as perceived value or behavioral intentions. This chain of positive
perceptions improves consumer loyalty. | es |
dc.format | application/pdf | es |
dc.format.extent | 15 p. | es |
dc.language.iso | eng | es |
dc.publisher | Walter de Gruyter GmbH | es |
dc.relation.ispartof | Physical Culture and Sport. Studies and Research, 96 (1), 40-54. | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
dc.subject | Fitness industry | es |
dc.subject | Loyalty | es |
dc.subject | Multidimensional value | es |
dc.subject | Sports consumer | es |
dc.subject | Sports management | es |
dc.title | Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers | es |
dc.type | info:eu-repo/semantics/article | es |
dcterms.identifier | https://ror.org/03yxnpp24 | |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Educación Física y Deporte | es |
dc.relation.publisherversion | http://doi.org/10.2478/pcssr-2022-0018 | es |
dc.identifier.doi | 10.2478/pcssr-2022-0018 | es |
idus.validador.nota | María del Águila | es |
dc.journaltitle | Physical Culture and Sport. Studies and Research | es |
dc.publication.volumen | 96 | es |
dc.publication.issue | 1 | es |
dc.publication.initialPage | 40 | es |
dc.publication.endPage | 54 | es |