• Artículo
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      Root-cause analysis in the aftersales management 

      González-Prida, Vicente; Barberá Martínez, Luis; Crespo Márquez, Adolfo; Viveros, Pablo; Kristjanpoller, Fredy (Universidad del Zulia, 2014)
      This article focuses on one of the steps proposed by the authors as a framework for improving the management of post-sale ...