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Artículo
“To be, or not be… satisfied in NPOs”: a serial multiple mediation and clustering analysis of paid staff and volunteers' profiles
(Frontiers Media, 2023)
Introduction: Non-profit organizations (NPOs) are a complex working context whose main characteristic resides in the dichotomy between paid staff and volunteers. Despite its benefits for goal achievement, this circumstance ...
Artículo
Interpersonal Conflicts in the Unit Impact the Service Quality Rated by Customers: The Mediating Role of Work-UnitWell-Being
(MDPI, 2021)
Social dynamics at work are crucial for understanding how internal processes in an organization are related to their performance and productivity. Following the Service-Profit Chain (SPC) theory, this study analyses, at ...