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Artículo
Check-in services and passenger behaviour: Self service technologies in airport systems
(Elsevier, 2013)
The need for airports to optimise space and the need for airlines to bring down their operating costs favours the use of self-service technologies in services provided to passengers and at check-in, specifically. Checking ...
Artículo
When the mall is in the airport: Measuring the effect of the airport mall on passengers’ consumer behavior
(Elsevier, 2018)
This paper provides a new approach to evaluating the influence on passenger F&B consumption and expenditure of terminals that approximate to the concept of an airport shopping mall. Using a broad database of 37,226 passengers ...
Artículo
Analysing passenger behaviour towards the catering industry: Implications for airport management
(Elsevier, 2013)
This research note seeks to provide the most detailed analysis yet of passenger behaviour towards the airport catering industry. With the broadest sample to date among similar studies, namely 37,000 passengers surveyed at ...