Article
Quantitative research on the EFQM excellence model: A systematic literature review (1991–2015)
Author/s | Suárez Redondo, Eva María
Calvo de Mora Schmidt, Arturo Roldán Salgueiro, José Luis Periáñez Cristóbal, Rafael |
Department | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) |
Publication Date | 2017 |
Deposit Date | 2020-09-14 |
Published in |
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Abstract | The purpose of the paper is to present the state of the art in quantitative research on the EFQM model
that will guide future research lines in this field. For this, a systematic literature review from the period
1991–2015 ... The purpose of the paper is to present the state of the art in quantitative research on the EFQM model that will guide future research lines in this field. For this, a systematic literature review from the period 1991–2015 is carried out in impact journals belonging to the Journal Citation Reports (JCR) and SCImago Journal & Country Rank (SJR). Finally, 53 papers were selected and aspects related to the purpose, nature and instruments of data collection, type of quantitative analysis employed, sector under study and main conclusions and contributions are analysed. As a result, the study presents more than a dozen lines of future research. |
Citation | Suárez, E.M., Calvo de Mora Schmidt, A., Roldán Salgueiro, J.L. y Periáñez Cristóbal, R. (2017). Quantitative research on the EFQM excellence model: A systematic literature review (1991–2015). European Research on Management and Business Economics, 23 (3), 147-156. |
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