Predictive monitoring is a key activity in some Process Aware Information Systems (PAIS) such as information systems ...

The advances in process mining have provided process ana lysts with a plethora of different algorithms and techniques that ...

Digital transformation (DT) has brought an unprecedented pace of change. At the same time, it has also created an ...

The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within ...

Digital transformation has brought an unprecedented pace of change and a huge amount of information available for businesses. ...

A Service Level Agreement (SLA) regulates the provisioning of a service by defining a set of guarantees. Each guarantee sets ...

Business Process Management is a boundary spanning discipline that aligns operational capabilities and technology to design ...

Board-based software tools for managing collaborative work (e.g. Trello or Microsoft Planner) are highly configurable ...

This article presents DemaBot: a low-code solution to create chatbots designed to automate decision making. Examples of ...

The modeling and management of business processes often leads to the definition of several variants of the same process. ...

It is well-known that context impacts running instances of a process. Thus, defining and using contextual information may ...

Business process compliance ensures that the business processes of an organisation are designed and executed according to ...

Knowledge-Intensive Processes (KIPs) are processes whose execution is heavily dependent on knowledge workers performing ...

Modern SLA management includes SLA prediction based on data collected during service operations. Besides overall accuracy ...

Organizations use Key Performance Indicators (KPIs) to monitor whether they attain their goals. To support organizations ...

La Gestión del Rendimiento de los Procesos, que comprende las etapas de planificación, supervisión y control del rendimiento ...

El incremento en el uso de arquitecturas orientadas a servicios en los últimos 15 años ha propiciado la propuesta de ...

The evaluation of business process predictive monitoring models usually focuses on accuracy of predictions. While accuracy ...

Decision management is of utmost importance for the achievement of strategic and operational goals in any organisational ...

Process-oriented organisations need to manage the different types of responsibilities their employees may have w.r.t. the ...

Los medios tecnológicos para el consumo, producción e intercambio de información no hacen más que aumentar cada día que ...

Nowadays, process mining is becoming a growing area of interest in business process management (BPM). Process mining ...

Predictive monitoring of business processes is a challenging topic of process mining which is concerned with the prediction ...

Monitoring process performance is an important means for organizations to identify opportunities to improve their operations. ...

Aiming to be as competitive as possible, organisations are always pursuing to improve their business processes applying ...

During the last years the use of service level agreements (SLA) is rising uncontrollably to describe the rights and ...

The continuous performance improvement of business processes usually involves the definition of a set of process performance ...

Monitoring and measuring the performance of business pro- cesses are valuable tasks that facilitate the identi cation of ...

Process performance indicators (PPIs) allow the quantitative evaluation of business processes, providing essential information ...

In a changing and competitive business world, business processes are at the heart of modern organizations. In some cases, ...

In recent years, microservice architectures have emerged as an agile approach for scalable web applications on cloud ...

The performance perspective of business processes is concerned with the definition of performance requirements usually ...

Nowadays, service trading over the Web is gaining momentum. In this highly dynamic scenario, both providers and consumers ...

Business Process (BP) families are made up of BP variants that share commonalities but also show differences to accommodate ...

To determine whether strategic goals are met, organizations must monitor how their business processes perform. Process ...

Process mining allows the extraction of useful information from event logs and historical data of business processes. This ...

During the last years the use of service level agreements (SLA) is rising uncontrollably to describe the rights and ...

As the use of services available on the Web is becoming mainstream, contracts and legal aspects of the relationship between ...

Quality of an open source software ecosystem (OSS ecosystem) is key for different ecosystem actors such as contributors ...

Plenty of activities in many business contexts must be performed collaboratively, e.g., in a hospital or when organising a ...

The business process (BP) resource perspective deals with the management of human as well as non-human resources throughout ...

The human resource perspective of a business process is concerned with the relation between the activities of a process ...

La representación de indicadores de rendimiento sobre los procesos de negocio facilita la comprensión y de finición en el ...

Performance calculation is a key factor to match corporate goals between different partners in process execution. However, ...

La disponibilidad es una propiedad presente en los Acuerdos de Nivel de Servicios (ANSs) de la mayoría de servicios de ...

The definition of process-related key performance indica tors (KPIs) is a key part of performance measurement and one of ...

Many proposals to model service level agreements (SLAs) have been elaborated in order to automate different stages of the ...

Finding human resources with the required set of skills, experience, and availability to execute an activity at a specific ...

Process performance management (PPM) aims at measuring, monitoring and analysing the performance of business processes ...

In Cooperative Information Systems, service level agreements (SLA) can be used to describe the rights and obligations of ...

Availability is a key property in computational services and, therefore, is guaranteed by Service Level Agreements (SLAs) ...

In Cooperative Information Systems, service level agreements (SLA) can be used to describe the rights and obligations of ...

The definition of process-related key performance indicators (KPIs) is a key part of performance measurement and one of ...

Resource Assignment Language (RAL) is a language for the selection of organisational resources that can be used, for ...

A key aspect in any process-oriented organisation is the measurement of process performance for the achievement of its ...

A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its ...

A key aspect to identify improvement points of the business processes (BP) of an organisation is to conduct performance ...

WS–Agreement is one of the most widely used SLA specifications. An advantage of WS–Agreement over other agreement metamodels ...

Checking whether the agreed service quality attributes are fulfilled or maintained during the service life-cycle is a very ...

Service Level Agreements (SLAs) establish the Quality of Service (QoS) agreed between service-based systems consumers and ...

The widespread use of SLA-regulated Cloud services, in which the violation of SLA terms may imply a penalty for the parties, ...

In Business Process Management Systems, human resource management typically covers two steps: resource assignment at design ...

A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its ...

Process Performance Indicators (PPIs) are a key asset for the mea- 2 surement of the achievement of strategic and operational ...

In this demo, we introduce CRISTAL (Collection of ResourcecentrIc Supporting Tools and Languages), a tool suite aimed at ...

The measurement of process performance and its analysis is crucial for the consecution of strategic and operational goals ...

Human resources are actively involved in business process management (BPM), due to their participation in the execution ...

Business process (BP) modelling notations tend to stray their attention from (human) resource management, unlike other ...

The provision of services is often regulated by means of agreements that must be negotiated beforehand. Automating such ...

Business process (BP) modelling notations tend to stray their attention from resource management, unlike other aspects ...

Organizations need to manage the responsibility of their employees with respect to all the activities that are daily carried ...

Business process compliance tries to ensure the business processes used in an organization are designed and executed ...

A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its ...

Las organizaciones necesitan gestionar qué responsabilidad tienen sus empleados sobre cada una de las actividades que se ...

Cada día crece el número de aplicaciones y servicios basados en la nube ofertados por proveedores tales como Amazon, Google ...

Quality assurance techniques have been developed to supervise the service quality (QoS) agreed between servicebased systems ...

Quality assurance techniques have been developed to supervise the service quality (QoS) agreed between service-based systems ...

The last few years have seen the introduction of several techniques for automatically tackling some aspects of compliance ...

An important task of business process design is the definition of what and how members of an organization are involved in ...

Most commonly used business process (BP) notations, such as BPMN, focus on defining the control flow of the activities of ...

Business process (BP) modelling notations tend to stray their attention from (human) resource management, unlike other ...

Organizations need to manage the responsibility of the employees with respect to all the activities that are carried out ...

An important aspect in the business process lifecycle is the evaluation of business processes performance, since it helps ...

There is a steady shift in e‑commerce from goods to services that must be provisioned according to service agreements. ...

The WS–Agreement specification has gained a wide acceptance in the web services community as a means for establishing ...

It is increasingly important to evaluate the performance of business processes. A key instrument to carry out this evaluation ...

Ensuring the compliance of business processes with regulations is becoming increasingly important to organizations. ...

A common approach to the process of reaching agreements is the publication of templates that guide parties to create ...

An SLA signed by all interested parties must be created carefully, avoiding contradictions between terms, because their ...

Service level agreements (SLAs) establish the terms in which a logistics service may be provided or consumed. During the ...

It is increasingly important to evaluate the performance of business processes. A key instrument in order to detect the ...

An SLA signed by all interested parties must be created carefully, avoiding contradictions between terms, because their ...

The provision of services is often regulated by means of agreements that must be negotiated beforehand. Automating such ...

Most Semantic Web Services discovery ap- proaches are based on Description Logics, allowing a limited expressiveness when ...

We view an evolutionary system as being a software product line. The core architecture is the unchanging part of the ...

Service level agreements (SLA) in service oriented architectures allow to regulate the service trading from providers to ...

Most Semantic Web Services discovery approaches are not well suited when using complex relational, arithmetic and logical ...

WS-Agreement (WS-Ag) is a proposed recommendation of the Open Grid Forum that provides a schema to describe SLAs and a ...

Automating the creation and management of SLAs in electronic commerce scenarios brings many advantages, such as increasing ...

Autonomic Computing (AC), self-management based on high level guidance from humans, is increasingly gain ing momentum as ...

Automating the creation and management of SLAs in elec tronic commerce scenarios brings many advantages, such as increasing the ...

To make automated negotiation widely used in real scenarios, it is necessary to develop advanced software systems that are ...

We view an evolutionary system ns being n software product line. The core architecture is the ~inchnngingpnrt of the ...

The service-oriented architecture is a promising means to support outsourcing amongst real-time enterprises. In this ...

In the last years, much work have been done in the development of techniques for automated negotiation, and, particularly, ...