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Measuring performance at the supply chain level: the role of the chain director

Opened Access Measuring performance at the supply chain level: the role of the chain director

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Autor: Haan, Job A.C. de
Sacristán Díaz, Macarena
Departamento: Universidad de Sevilla. Departamento de Economía Financiera y Dirección de Operaciones
Fecha: 2016
Publicado en: Working Papers on Operations Management, 7 (1), 1-21.
Tipo de documento: Artículo
Resumen: Supply chains lack their own across-the-board managers that can design and implement a performance measurement system (PMS), nor do they have an explicit overall strategy from which the PMS can be derived. The focus of this article is to develop a qualitative theoretical model on PM in supply chains to explore how to adopt PMS as a tool to implement collaboration and integration in chains. The exploratory nature of the research question determined our use of a multiple case study. Two focal firms in the agro-food sector from Spain and the Netherlands, serving a total of five different chains, illustrate the message of the model. The findings show when an attempt to implement a PMS at the supply chain level might be appropriate and effective (if a chain exists and has a director), and how the system’s content should be focused on what is needed to improve chain performance (with end customers’ demands as a starting point). The paper highlights the benefits obtained by the ot...
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Cita: Haan, J.A.C.d. y Sacristán Díaz, M. (2016). Measuring performance at the supply chain level: the role of the chain director. Working Papers on Operations Management, 7 (1), 1-21.
Tamaño: 167.6Kb
Formato: PDF

URI: https://hdl.handle.net/11441/78516

DOI: 10.4995/wpom.v7i1.5380

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