Repositorio de producción científica de la Universidad de Sevilla

Turismo accesible: La experiencia del turista con discapacidad en el transporte aéreo

 

Advanced Search
 
Opened Access Turismo accesible: La experiencia del turista con discapacidad en el transporte aéreo
Cites
Show item statistics
Icon
Export to
Author: Montoya Tramoyeres, María
Arnau Domínguez, José Tomás
Coordinator/Director: Jiménez Caballero, José Luis
Date: 2016
Published in: El turismo y la experiencia del cliente: IX jornadas de investigación en turismo (2016), p 317-336
ISBN/ISSN: 978-84-944134-9-0
Document type: Presentation
Abstract: Uno de los sectores más importantes de la economía española es el sector turístico, que ha demostrado con el paso de los años su crecimiento continuo, incluso en momentos de crisis económica. Dentro de este sector hay un segmento que, cada vez...
[See more]
One of the most important sectors of the Spanish economy is the tourism sector, which has proven over the years its continued growth, even in times of economic crisis. Within this sector there is a segment that is increasingly gaining importance: the market for disabled tourists. As in any other segment, the tourist experience and value creation appear as key concepts in achieving tourist satisfaction. In a global context where the number of disabled people and their life expectancy are growing, the segment of disabled travelers has to be approached not only as a market niche, but also as a way of gaining product differentiation and segmentation of air travel in addition of a large component of social return. Through some measures, as professional staff training, we will create added value to the company’s image and to the tourist experience.
Cite: Montoya Tramoyeres, M. y Arnau Domínguez, J.T. (2016). Turismo accesible: La experiencia del turista con discapacidad en el transporte aéreo. En El turismo y la experiencia del cliente: IX jornadas de investigación en turismo, tomo I, p. 317-336. Sevilla: Facultad de Turismo y Finanzas.
Size: 1.439Mb
Format: PDF

URI: http://hdl.handle.net/11441/52744

This work is under a Creative Commons License: 
Attribution-NonCommercial-NoDerivatives 4.0 Internacional

This item appears in the following Collection(s)