Counselling for (disadvantaged) students: Models of intervention and experiences at two european universities

Abstract

Higher Education is experiencing a critical reform process in which, among other things, the importance of the social dimension has been highlighted. The essential role that the University has to play in promoting social cohesion and reducing inequalities should be translated into the provision of adequate services to students and the creation of more flexible pathways (London Communiqué, ). As a consequence, international studies (such as the Eurostudent project ) have been promoted, allowing a first characterisation of the different “publics” that enter Higher Education, and providing statistical and comparable data on many European countries. However, it is necessary to go beyond this information, adopting a more in–depth perspective that allows us to go deeply into the daily reality of non–traditional students. This paper presents the process and results of research that has been developed in two university contexts which have different traditions regarding the provision of support services for students: the University of Seville and the University of Nottingham. First, a description of the profiles of non–traditional students in both contexts is made, emphasising some of the problems and difficulties they experience. This information comes from the analysis of written narratives of a total of  students ( in the University of Seville and  at the University of Nottingham). Second, existing services in both universities are described, exploring the opinions of the technical staff of these services concerning the mechanisms and support strategies commonly used. This information has been collected through  open– question interviews of technical staff and people in charge of the support services in both universities. Beyond looking at the comparison between the services and profiles in both contexts, the results are intended to serve as a reflection of the strengths and weaknesses in the support given to students with non–traditional profiles, who may present disadvantages and the risk of social and academic exclusion