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Challenges to Support a Ppi Management Lifecycle

 

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Author: Río Ortega, Adela del
Resinas Arias de Reyna, Manuel
Ruiz Corés, Antonio
Department: Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos
Date: 2010
Published in: Jornadas De Ingeniería Del Software Y Bases De Datos 13, 2010, Valencia
Document type: Presentation
Abstract: An important aspect in the business process lifecycle is the evaluation of business processes performance, since it helps organisations to de- fine and measure progress towards their goals. Performance requirements on business processes can be specified by means of Process Performance Indicators (PPIs), as suggested in many methodologies and frameworks like, for instance, COBIT, ITIL or EFQM. As a consequence, it is convenient to integrate the management of PPIs into the whole business process lifecycle from its design to its evaluation, enabling thus a more effective an effi- cient automated support to extract information from such indicators. in this paper, we analyse some approaches related to this issue and identify the challenges that need to be faced.
Size: 1.513Mb
Format: PDF

URI: http://hdl.handle.net/11441/26329

This work is under a Creative Commons License: 
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