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Using Templates and Linguistic Patterns to Define Process Performance Indicators

 

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Author: Río Ortega, Adela del
Resinas Arias de Reyna, Manuel
Durán Toro, Amador
Ruiz Cortés, Antonio
Department: Universidad de Sevilla. Departamento de Lenguajes y Sistemas Informáticos
Date: 2014
Document type: Article
Abstract: Process performance management (PPM) aims at measuring, monitoring and analysing the performance of business processes (BPs), in order to check the achievement of strategic and operational goals and to support decision making for their optimisati...
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Cite: Río Ortega, A.d., Resinas Arias de Reyna, M., Durán Toro, A. y Ruiz Cortés, A. (2014). Using Templates and Linguistic Patterns to Define Process Performance Indicators.
Size: 1.601Mb
Format: PDF

URI: http://hdl.handle.net/11441/24607

DOI: 10.1080/17517575.2013.867543

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