2025-01-032025-01-032024-08-07Castillo Manzano, J.I., Castro Nuño, M. y Pozo Barajas, R.d. (2024). Cruising challenging seas: 'how was your experience?'. Current Issues in Tourism. https://doi.org/10.1080/13683500.2024.2386461.1747-76031368-3500https://hdl.handle.net/11441/166190After a text-mining process analyzing over 204,710 semantic cruise reviews on social media for the period 2000-2024, this paper examines how cruisers’ satisfaction and emotions evolved pre-, during-, and post-COVID. Applying a novel methodological mix of sentiment analysis and econometric models, the results show that cruisers’ global satisfaction has increased, possibly due to a loyalty bias among cruise enthusiasts. The experience improved regarding specific issues such as ship size, premium services, timely post-cruise reviews, particular destinations, and cruise crew.application/pdfengAttribution-NonCommercial 4.0 Internationalhttp://creativecommons.org/licenses/by-nc/4.0/Cruise TourismExperienceSatisfactionEmotionsSentiment AnalysisEconometricsinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/embargoedAccess10.1080/13683500.2024.2386461