Calvo de Mora Schmidt, ArturoDomínguez de la Concha-Castañeda, MartaCriado García-Legaz, Fernando2024-02-072024-02-072018Calvo de Mora Schmidt, A., Domínguez de la Concha-Castañeda, M. y Criado García-Legaz, F. (2018). Assessment and improvement of organisational social impact through the EFQM Excellence Model. Total Quality Management & Business Excellence, 29 (11-12), 1259-1278. https://doi.org/10.1080/14783363.2016.1253465.1478-3371https://hdl.handle.net/11441/154803Total quality management (TQM) and corporate social responsibility (CSR) arerelevant management philosophies and frameworks that organisations use to helpgenerate a sustainable competitive advantage. This contribution aims to study theinfluence of TQM social factors (leadership and human resource) and TQMtechnical and strategic factors (Strategy-Resources management and processmanagement) with social results. The hypotheses proposed in our research model aretested on a sample of 116 Spanish companies, with experience in TQM throughassessments by means of the European Foundation for Quality Management(EFQM) Excellence Model. The partial least squares structural equations modelling(PLS-SEM) approach was used to test the research model. Our findings indicate thatthe EFQM Excellence Model is a reliable and valid framework with which tomeasure and improve the organisational social impact. The synergies and theindirect effects between the TQM critical factors, in the EFQM Excellence Modelframework, constitute a management system. Moreover, the TQM social factors andStrategy-Resources management factors determine the efficiency with which anorganisation manages its key processes, which have a significant impact on thesocial results that organisations are capable of achieving.application/pdf21 p.engAtribución-NoComercial 4.0 Internacionalhttp://creativecommons.org/licenses/by-nc/4.0/Quality managementTQMEFQM modelSocial impactSocial responsibilityinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/openAccesshttps://doi.org/10.1080/14783363.2016.1253465