Fernández Montes, Pablo2022-04-212022-04-212016Fernández Montes, P. (2016). Governing the service-chain: Challenges ahead. En JCIS 2016: XII Jornadas de Ingeniería de Ciencia e Ingeniería de Servicios Salamanca, España: Asociación de Ingeniería del Software y Tecnologías de Desarrollo de Software (SISTEDES).https://hdl.handle.net/11441/132324As Information Systems are evolving into an ecosystem of services, organizations face the persistent challenge of IT governance. In such a context, Cloud Computing shift has supported a growing service chain that has transformed the business model from industry. In this position paper we outline the dimensions of this service chain reality and the role of Service Level Agreement as a foundation to support its governance challengesapplication/pdf3engAttribution-NonCommercial-NoDerivatives 4.0 Internacionalhttp://creativecommons.org/licenses/by-nc-nd/4.0/Service chainGovernanceSLAinfo:eu-repo/semantics/conferenceObjectinfo:eu-repo/semantics/openAccess