dc.creator | Suárez Redondo, Eva María | es |
dc.creator | Roldán Salgueiro, José Luis | es |
dc.creator | Calvo de Mora Schmidt, Arturo | es |
dc.date.accessioned | 2024-09-26T13:09:07Z | |
dc.date.available | 2024-09-26T13:09:07Z | |
dc.date.issued | 2014 | |
dc.identifier.citation | Suárez Redondo, E.M., Roldán Salgueiro, J.L. y Calvo de Mora Schmidt, A. (2014). A structural analysis of the EFQM model: an assessment of the mediating role of process management. Journal of Business Economics and Management, 15 (5), 862-885. https://doi.org/10.3846/16111699.2013.776627. | |
dc.identifier.issn | 2029-4433 | es |
dc.identifier.uri | https://hdl.handle.net/11441/162950 | |
dc.description.abstract | The purpose of this paper is to research how the critical total quality man
-
agement (TQM) factors present in the European Foundation for Quality Management
(EFQM) model make up a management system. This article presents a significant contri
-
bution to the current body of TQM by establishing the model’s internal working structure
as a management system and also by showing how the way in which the organization
designs and starts up this system has a bearing on its results. The methodology used is
structural equation modeling (Partial Least Squares technique). The sample consisted of
116 firms. Our findings show that: (1) the EFQM model is a reliable and valid framework
to measure the results achieved by the firm; (2) The synergies between the critical factors
make up a management system, especially, the importance of leadership, strategy and
processes for the system’s effectiveness and soundness; (3) The obtaining of a measure of
the overall results. This allows us to have an overall indicator of the level of excellence
attained by the firm; (4) The process management fully mediates the influence of strategy,
and alliances and resources management respectively on overall results. | es |
dc.description.sponsorship | Junta de Andalucía SEJ-6081 | es |
dc.format | application/pdf | es |
dc.format.extent | 24 p. | es |
dc.language.iso | eng | es |
dc.publisher | Vilnius Gediminas Technical University | es |
dc.relation.ispartof | Journal of Business Economics and Management, 15 (5), 862-885. | |
dc.rights | Atribución 4.0 Internacional | * |
dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | * |
dc.subject | Total quality management | es |
dc.subject | Critical factors | es |
dc.subject | Overall results | es |
dc.subject | EFQM | es |
dc.subject | Excellence | es |
dc.subject | Partial Least Squares (PLS) | es |
dc.subject | Continuous improvement | es |
dc.title | A structural analysis of the EFQM model: an assessment of the mediating role of process management | es |
dc.type | info:eu-repo/semantics/article | es |
dc.type.version | info:eu-repo/semantics/publishedVersion | es |
dc.rights.accessRights | info:eu-repo/semantics/openAccess | es |
dc.contributor.affiliation | Universidad de Sevilla. Departamento de Administración de Empresas y Comercialización e Investigación de Mercados (Marketing) | es |
dc.relation.projectID | SEJ-6081 | es |
dc.relation.publisherversion | https://doi.org/10.3846/16111699.2013.776627 | es |
dc.identifier.doi | 10.3846/16111699.2013.776627 | es |
dc.journaltitle | Journal of Business Economics and Management | es |
dc.publication.volumen | 15 | es |
dc.publication.issue | 5 | es |
dc.publication.initialPage | 862 | es |
dc.publication.endPage | 885 | es |
dc.contributor.funder | Junta de Andalucía | es |