Now showing items 1-3 of 3
Managing knowledge to create customer service value [Article]
Purpose – The purpose of this paper is to contribute to the services management literature by identifying a sequence of the different processes of knowledge management (KM) to create customer service value. Design/m ...
Social capital, absorptive capacity and entrepreneurial behaviour in an international context [Article]
This study proposes a learning-based model that contributes to understanding the international growth of small and medium-sized enterprises. It shows the influence of the social capital of the firm on external access to ...
How knowledge management processes can create and capture value for firms? [Article]
(Palgrave Macmillan, 2016)
Knowledge has become the main competitive tool for firms. Just as knowledge is considered as the most important strategic resource, knowledge management (KM) is considered to be critical to a firm’s success. Several attempts ...